Hi Andrew, yes we do. Sometimes, the team is busy on the phone and can't answer.
— PrestaShop (@PrestaShop) April 26, 2018
If you don't get anyone one the phone, feel free to send us an email with more details about the issue at: social@prestashop.com.
We will transmit it to the U.S team. :)
https://goo.gl/EO0ad1
https://goo.gl/xF8heB