@tomtolkien Sorry for the trouble! Yes, I do notice that you currently have an open chat with our Support team and one of our more senior support team members is currently working on this issue. Thank you for your patience.

http://twitter.com/elegantthemes/status/1113553099589857280

Sorry for the trouble! Yes, I do notice that you currently have an open chat with our Support team and one of our more senior support team members is currently working on this issue. Thank you for your patience.

— Elegant Themes (@elegantthemes) April 3, 2019

https://goo.gl/wyK7YJ