Hey @jaclynbrandt! Sorry for the trouble. I haven't seen this issue before. Looks like one of our support staff is currently working on your chat and investigating the issue.

http://twitter.com/elegantthemes/status/1171371938180227074

Hey @jaclynbrandt! Sorry for the trouble. I haven't seen this issue before. Looks like one of our support staff is currently working on your chat and investigating the issue.

— Elegant Themes (@elegantthemes) September 10, 2019

https://goo.gl/wyK7YJ