@subinv_10 Sorry for the trouble. Yes, I do see that our Support team is currently working on your Support request. One of our more senior team members will be responding to your chat ASAP. Thank you for your patience!

http://twitter.com/elegantthemes/status/1188778721366462464

Sorry for the trouble. Yes, I do see that our Support team is currently working on your Support request. One of our more senior team members will be responding to your chat ASAP. Thank you for your patience!

— Elegant Themes (@elegantthemes) October 28, 2019

https://goo.gl/wyK7YJ