@Becky_WCCI Sorry for the trouble! I got a chance to check your chat with our Support team and looks like this has been resolved. We are actively working on improving our support channel response times and we apologize for the inconvenience. Thanks for your patience!

http://twitter.com/elegantthemes/status/1139188438014550016

Sorry for the trouble! I got a chance to check your chat with our Support team and looks like this has been resolved. We are actively working on improving our support channel response times and we apologize for the inconvenience. Thanks for your patience!

— Elegant Themes (@elegantthemes) June 13, 2019

https://goo.gl/wyK7YJ