Hello Francisico. FYI, we're not affiliated with merchants who use our e-commerce solution. This is their responsibility.
— PrestaShop (@PrestaShop) January 31, 2020
In this case (if they don't answer your messages), we suggest you contact the local police to file a claim against them.
https://goo.gl/EO0ad1
https://goo.gl/xF8heB